PAIA MANUAL
Access to information.
Promotion of Access to Information Act, 2000 · structural draft for legal review · last updated: pending
This manual explains what records Lever holds and how to request access to them under PAIA. It is written to be read plainly. The sections below are the intended structure; each is a placeholder for the reviewed legal text, not final wording.
About Lever
Who the responsible party is, our registered details, and how to reach the person who handles information requests.
How this manual works
What PAIA is, who can use it, and what this manual is for.
Records we hold
The categories of records Lever keeps: account and access-request information, the properties, valuations, listings and notes created in the app, and our business and operational records.
Records available under other laws
Records that are accessible through other legislation, and how that interacts with a PAIA request.
How to request access
The steps to make a request, the form to use, the information we need from you, and where to send it.
Fees
Any request and access fees that apply, and when they are payable.
How we decide
The grounds on which access may be granted or refused, and the timelines you can expect.
If you're not satisfied
Your options for review, including a complaint to the Information Regulator.
Contact
Make a request or ask about this manual at privacy@leverapp.co.za.